Support & FAQ

Steps:

1. Open iClara TM and go to Settings → Local Backup.
2. Tap Export. The app will create a JSON backup file and open the system share sheet.
3. Choose Save to Files and select a secure folder (iCloud or On My iPhone).

Notes:

• Backups contain categories, goals, tasks, reminders and recurrence controls.
• Backups remain private — they are only saved where you choose.
• File name format: iClaraTMBackup-YYYY-MM-DD-HH-MM-SS.json

1. Open iClara TM → Settings → Local Backup → Restore.
2. Use the file importer to select a valid backup JSON file from Files.
3. Confirm the restore — this will overwrite your current local iClara TM data.

Important: restoring replaces existing local data. If you're unsure, export a current backup first in case you need to revert.

Steps to export a goal:

1. Open the goal you want to export in iClara TM.
2. Tap the export icon (share) — the Share Goal As... popover appears.
3. Choose Share as PDF to create a visually paginated PDF, or Share as JSON to create a structured data file.
4. Use the iOS share sheet to send the file via Mail, save to Files, or open in another app.

PDF notes: The export attempts to paginate cleanly and avoid cutting list items across pages. For very long goals the PDF may generate multiple pages.

Supported import shapes:

• Full backup (entire app export format).
• SingleGoalExport JSON (the format created by the goal export).
• Array of SingleGoalExport (multiple exported goals in one file).

Import behavior:

• Imported goals get new UUIDs and createdAt set to the import time.
• Task statuses will be reset to active and finishedAt cleared where appropriate.
• If a category from the export is not present locally, the importer will try to match by name or create a new category.

If you encounter an invalid backup file message, please confirm the file was created by iClara TM (JSON) and not modified externally.

Recurrence basics:

• Recurrence frequency can be Day(s), Week(s) or Month(s).
• Choose the numeric interval (e.g., every 1 day, every 2 weeks).
• Advance Warning controls how far before the deadline the reminder is scheduled:
• Day: Long = 36h; Medium = 32h; Short = 24h (per unit)
• Week: Long = 7 days; Medium = 5 days; Short = 4 days (per unit)
• Month: Long = 1 month; Medium = 21 days; Short = 14 days
• You can enable "Copy all new changes to next occurrence" to propagate edits into the next generated goal occurrence.

Generation & safety:

• iClara TM generates occurrences on a background queue and persists them in batches.
• It avoids creating duplicate occurrences by checking createdAt/deadline closeness.
• If you see unexpected duplicates contact support with your diagnostics log.

1. Confirm system permissions: Open iOS Settings → Notifications → iClara TM → ensure Allow Notifications is enabled.
2. Open iClara TM → Settings → Global Reminders and verify that reminder times are set and saved.
3. Check device Do Not Disturb / Focus modes — they can suppress notifications.
4. Ensure that badges/notifications are not disabled by the system notification settings.

If reminders still do not show, try toggling the reminder time or re-saving your reminders — this will cause iClara TM to reschedule local notifications.

Badge calculation (summary):

• iClara TM counts goals that have a deadline in the past and are not finished (tasks not all done).
• It also counts tasks with deadlines in the past that are not done (excluding tasks whose deadline equals the goal deadline to avoid duplication).
• Badge values are clamped to a range of 1…999 when applied to the app icon.

Note: if you recently changed deadlines or statuses, refresh the app (pull-to-refresh on the dashboard) to let iClara TM recompute overdue state and reset the badge.

When we ask for a diagnostics log, here's how to create and share it:

1. Open iClara TM → Settings → Diagnostics Log.
2. Tap Share Diagnostics Log. The app creates a temporary copy of the current log.
3. Choose Mail (or another sharing destination) in the system share sheet and send the file to soporte@iclara.app.

Recommended email template:

Subject: iClara Support — [short issue summary]
App version: 1.0 (Build 119)
Device: iPhone (model)
iOS: 16.x
Description:
[Describe the problem you are seeing, steps to reproduce and when it started]
Attached: diagnostics log (iClaraTMLog-YYYYMMDD-HHMMSS.txt)

The diagnostics log contains only technical events for debugging and intentionally does not include personal goal/task text. Still review before sharing if you prefer.

Possible causes and steps:

• The file is not a JSON backup generated by iClara TM. Ensure the file was exported from iClara TM or is in the supported format.
• The file may be corrupted or truncated — try exporting again from the original device and re-import.
• If the file came from another source, try opening it in a text editor to verify it's valid JSON.

If you're stuck, export your diagnostics log and send it along with the import file to soporte@iclara.app for help.

Categories

• iClara TM provides built-in categories (Personal, Family, Home, Work, etc.). You can create custom categories in Settings.
• Categories have an order used to present them in lists; you can reorder categories in Settings.

Colors

• Each active goal is encouraged to use a unique color to help visual scanning.
• If a color is used by another active goal, the color chooser will mark it as unavailable (an X overlay); you can still re-use a color for an existing goal by selecting it while editing that goal.

Categories v1.0

• In settings the order for categories was in descendent order, meaning the order 1 was for the last one.
• This also affected the order for the goals.

Categories v1.1+

• Now the order for categories is in ascendent order, meaning the order 1 is for the first one.
• This also affects the order of goals.

Make sure to go to Settings, edit the categories, and change the order of one so they update correctly.

• 1.4

  Feb 24, 2026

  - Compatible with iPad and iPhone.

  - Weekly report delivered every Sunday at 9:40 AM, including key insights and interpretations of your progress.

  - "Close Goal" button to maintain continuity and "Export Goal" button at the bottom of the goal detail view.

  - Goals and task titles can be copied; task comments are now read-only.

  - Haptic feedback: buttons and goal completed/closed confirmations now provide tactile haptic responses for a more engaging experience.

  - Notification & badge improvements: the app now recalculates badges more accurately and prevents duplicates.

• 1.3

  Sep 15, 2025

  - Built-in weekly report every Sunday at 9:40 AM with key insights and interpretations for what's done.

  - Close goal button to keep continuity and Export goal button at the bottom of Goal detail.

  - Copyable read-only goal, and tasks title, also tasks comments.

  - Haptics feedback: buttons and goal-complete/close confirmations now produce haptic feedback.

  - Improved notifications & badges, the app recomputes badges more accurately.

• 1.2

  Sep 3, 2025

  - Added an info page to explain the icons across the UI.

  - Improved recurrence logic and interface for stability.

  - Added an end date to stop generation of recurrent goals.

  - Advanced warning now shows the date when the next goal will be generated.

• 1.1

  Aug 26, 2025

  - Complete translation into Russian.

  - Improvements to the English and Spanish translations.

  - Improvements to sorting categories in Settings.

  Important: go to Settings, edit the categories, and change the order of one so they update correctly.

  - Improvements to sorting goals and recurring generation.

• 1.0

  Aug 23, 2025

  - Initial public release.

• Restart the app: Force-quit iClara TM and reopen it to clear transient issues.
• Refresh lists: Pull to refresh on the dashboard to reset badges and re-evaluate overdue state.
• Update the app: Ensure you run the latest version from the App Store.
• Reinstall as last resort: If data is backed up, uninstalling and reinstalling can fix some persistent problems — but ensure you have a backup if you need to keep your data.